Situated within the Brickfields area is the newly established Royce Hotel, Kuala Lumpur. This was home for us for three days on our fleeting trip to the capital of Malaysia. Obtaining 60% off through an online special for our stay I was keen to check this place out and hopefully be able to give them a glowing report. Unfortunately, this was not the case. From the moment we stepped foot into the Royce Hotel issues arose.
Firstly, we checked in at the Royce Hotel at approximately 4:30pm. On arrival, we were told our room was still being cleaned and it wouldn’t be long until we were escorted up. For me, this wasn’t a huge issue. They gave us the wifi password and we were able to notify home we were safe and sound in KL. An hour later we were finally taken up to level three to our gold plus room. The gold plus room is the third most expensive room at the Royce Hotel and definitely not the cheapest. We decided on this room because we wanted a window, which I had specifically requested after reading reviews notifying us that some rooms didn’t come with them. On walking into our room after strolling through a corridor that smelled wet and mouldy we were disappointed to see there was no window. I expressed my concern to the polite gentleman that escorted us up who said there was nothing he could do because they were fully booked but he would check for us tomorrow. It is now the end of my stay and he never came back to offer us anything different, which was hugely disappointing. On a positive note, we quickly learnt that sleeping wasn’t going to be an issue. Sadly, on double checking the Royce Hotel’s website, it is clear in the photos of a gold plus room that there were in fact windows in this category. Hmm the Royce Hotel, Kuala Lumpur may need to fix their website.
Other than not having a window the room was spacious with a comfy large bed. Unfortunately, that is where it ended. On turning the television on, not that we were planning to use it all that often, we noticed it only came with two channels, not the amount stated in the information pack. The shower was warm at best and often went cold after only a minute in the shower, it was also tiny, which was disappointing considering the size of the room.
Breakfast down in the Bricks diner was average at best. The range was tiny and cutlery consisted of a fork and spoon. This was really handy when you wanted scrambled eggs on toast and required a knife for eating. I managed to survive with using the interesting spreading utensil they had to spread butter. None the less the eggs were yummy, which I suppose was a positive.
Finally, the good part, the Mile Hi Bar on the rooftop of the Royce Hotel. Nothing fancy but nor did it need to be because it possessed charm and a reasonable view of the KL skyline. The staff were friendly, helpful and enjoyed playing random tunes from YouTube to create different vibes. Wednesday night was ladies night and provided me with free cocktails. That most certainly is a win if you ask me. Ja, on the other hand,hand was not so impressed.
At a cost of $200 AU for the three nights, which was 60% off, I feel this hotel was satisfactory. If I had paid full price, on the other hand, I can tell you I would not have been impressed in the slightest and would have demanded more.
With that being said I would rate the Royce Hotel as a 2.5 star out of 5. Most certainly room for improvement and the only reason it reached the 2.5 stars mark was due to the Mile Hi Bar.
Have you stayed at The Royce Hotel before? Would you agree? I would love to hear your feedback.